Support
Help with CLEVERLANDS products and services.
Whether you use an application published by CLEVERLANDS LLC, work with us on a project, or have a question about your data, this page explains what we can help with and how to reach us.
What we can help with
Send your request to contact@cleverlands.com or use the form below. Including the detail listed under each area helps us resolve things on the first reply.
General enquiries
Questions about CLEVERLANDS, our services, or whether we are the right fit for a piece of work.
Useful to include: what you are trying to achieve and any timeline you are working to.
Product support
Help using an application or platform published or operated by CLEVERLANDS LLC.
Useful to include: the product name, your device and operating system version, and what you were doing when the issue occurred.
Account assistance
Sign-in problems, account access, email address changes, and account closure.
Useful to include: the email address associated with the account. Never send us your password.
Technical issues & bug reports
Errors, unexpected behaviour, performance problems and anything that does not work as documented.
Useful to include: the steps to reproduce the problem, what you expected, what happened, and a screenshot if you have one.
Privacy questions
Questions about what data we hold, why we hold it, how long we keep it, and who processes it.
Start with our Privacy Policy, which covers most of these questions in detail.
Security reports
If you believe you have found a security vulnerability in a CLEVERLANDS website or application, please tell us before disclosing it publicly.
Email the details and we will confirm receipt, investigate, and keep you informed. Please do not access, modify or exfiltrate other people’s data while testing.
Data access and deletion requests
You can ask us what personal data we hold about you, and you can ask us to delete it.
How to make a request
Email contact@cleverlands.com from the address associated with your account or enquiry, and state clearly what you are requesting: a copy of your data, a correction, or deletion.
If you contact us from a different address, we may need to verify your identity before acting — this protects you from someone else making requests in your name.
What happens next
We confirm receipt, verify the request relates to data we actually hold, carry it out, and confirm in writing once it is complete.
We aim to respond within 30 days. If a request is complex and needs longer, we will tell you and explain why.
What deletion means
We delete the personal data we hold about you from our active systems, and instruct our service providers to do the same where they process it on our behalf.
Residual copies may persist briefly in encrypted backups until those backups expire on their normal schedule.
What we may need to keep
Where the law requires us to retain certain records — for example, records connected to a transaction or a legal obligation — we keep only what is required and delete the rest.
If this applies to your request, we will tell you which data we are retaining and why.
Send us a message
Use this form for any of the areas above. Please include enough detail for us to understand the problem — and please do not send passwords, payment card details or other sensitive information through this form.
CLEVERLANDS LLC
1209 Mountain Road Pl NE, Ste R
Albuquerque, NM 87110
United States
Before you write
Three things that resolve a large share of incoming questions.
Check the Privacy Policy
Most questions about data collection, retention, sharing and your rights are answered in detail in our Privacy Policy.
Check the Terms
Questions about acceptable use, accounts, intellectual property and liability are covered in our Terms & Conditions.
Check Apps & Products
If your question is about a specific application, the Apps & Products page lists what we publish and links to each application’s documentation.